Emmagination is all about monogramming and personalized gifts. Webster’s defines a ‘name’ as “a word or phrase that constitutes the distinctive designation of a person or thing.” A ‘monogram’ is “a design composed of one or more letters used as a distinguishing mark.”
Everyone would love to see their name “in lights” because it makes us special, sets us apart, distinguishes us from others, but for most of us, that dream may not become a reality. So that’s our goal at emmagination; to provide our customers with really cool, top quality, gift items that will distinguish each person as a unique individual. You are only limited by your “emmagination.”
1. Other embroidery pricing (mainly for local drop off and pick up)
If you bring an item to us to embroider, first of all we reserve the right to decline if we feel the value of your item is not worth the risk of ANY possible problems. If we cannot deliver a fantastic, quality embroidery job we will not accept the job. Please specify exactly what font, thread color, approximate size you desire and location for the name, initial or monogram. Send us an email with your special request so we can arrange drop off and pick up. Please leave either an email address or a phone number so that we may contact you with additional questions.
1 – 3 initials $10.00
Names up to 9 letters $12.00 with .50 cents for each additional letter
2. Choosing a monogram or name
First of all understand that embroidery is the art or process by which thread is sewed in a particular letter or design onto a piece of fabric. Monograms or monogramming is taking the three initials that usually make up your first, middle and last name and applying that to an item in a particular order.
When ordering monogrammed items, we ask that you enter initials in that order (first, last, middle). If you would like a particular monogram stitched differently, please note that in the comments section for each particular item purchased. Listed below are some traditional guidelines we have found:
Individual: the familiar order is first initial, last initial, middle initial, with the last initial stitched larger than the first and middle initials. For example, Sarah Ann Whitmore would be SWA with the last initial larger than the first and middle initials.
Traditionally, men have their initials placed in natural order (first, middle, last) all stitched in the same height, typically in the Block font. For example, John David Whitmore’s monogram would be JDW. However, you may also choose do their monogram in the same order as listed for individuals, the choice is yours.
Couples: the familiar order is the woman’s first initial, couple’s last initial, man’s first initial, with the last initial stitched larger than the first and middle initials. For example, Sarah and John Whitmore’s monogram would be SWJ. However, today, “anything goes” and we often have customers who desire the man’s initial first, thus JWS. A monogram is your personal distinction, so choose what you like! We are here for help and have lots of suggestions so feel free to email us.
Single Name/Initial: these may be used on some items (where specified) as well and are considered less formal than traditional three letter monograms.
3. Refunds and Returns
Please order carefully. Monogrammed and personalized items may not be returned unless it is our mistake. If you ever have any questions, please do not hesitate to email us at emmagination@insightbb.com and we will be more than happy to assist you.
If there are any questions about personalizing an item, please contact us prior to placing your order. We are more than happy to explain or offer suggestions to make your item more personal.
Items that have not been personalized and that are in new and unused condition may be returned to us within 14 days for a refund of the product price - shipping charges will not be refunded. You must contact emmagination prior to returning any items. We are not responsible for any returns that are lost or misdirected in the mail.
4. Ordering and Shipping
Orders may be placed 24 hours a day, 7 days a week through our website. You can place an order using a debit or credit card through PayPal. PayPal does not provide us with any of your financial data.
All items available on our website are made and/or monogrammed for you once you place an order. Because these items are custom made, measurements given are approximate. Orders usually ship within one week however, during peak times such as holidays or graduations you may find that it could take 7 to 10 days from the date an order is placed.
Please contact us prior to placing your order if you need a rush shipment to make sure we can accommodate your request. Typically, there is a $5 rush fee when requested around peak order times such as holiday, graduations, etc. We usually ship in one week or less without the rush fee but please be sure to contact us if you need it more quickly and we will do our best.
The order is shipped from our studio in Kentucky and shipping times will vary based on your proximity to emmagination. You will be notified if a longer turnaround time will be required.
In order to keep our shipping costs low, we prefer to use Priority Mail via USPS. If you need an order shipped very quickly, we will gladly ship your package via UPS. Just specify your preference when you place your order and we will contact you regarding the additional shipping charges.
If you are located in the Kentuckiana area and would like to eliminate shipping charges, please use the code “LOCAL” when checking out and I will contact you with a completion date.
Sorry, but at this time we do not ship outside of the United States.
5. Sales Tax
Residents of the state of Kentucky will be charged 6% sales tax on all orders.
6. How will my personal information be used?
We respect your privacy as we do ours. First of all we do not receive any financial data from PayPal. We will of course have your name and address but please know that we will never sell or share your information with ANY outside party. Your information is solely used to process and ship your order. We do offer specials and product updates via an email newsletter throughout the year which you will be added to when you place an order. Should you choose not to receive this email, simply respond with the words “Remove from list” in the subject heading and we will remove your email address.
7. Are gift cards or gift wrap included?
We do have gift cards and will gladly handwrite your gift message and include gift cards for an additional 50 cents. Each item that leaves our studio is wrapped in lime green tissue paper with black satin ribbon.
8. Do you embroider more than monograms and names?
Yes, we can also embroider poems, birthdates, phrases, or anything else you may have in mind. Please feel free to contact us through email with your special request.
9. Is all embroidering work done in house?
Yes, we do all embroidering work in our studio located in Louisville, Kentucky. Currently we do not digitize so digitizing (which is simply taking a font or design and creating it in a format that our equipment can read) is not done in house.
10. How do I care for my embroidered items?
All baby items can be washed and dried as normal, but we do suggest that these items not be washed with other items that have buttons, zippers or anything else that could snag the embroidery. Shirts and other clothing items should be washed inside out and as specified by the garment tag. Emmagination is not responsible for damage to the products by misuse, normal wear or by dry cleaning.
The stainless steel cups are suggested to be hand washed only as the dish washer could damage the fabric lining. Regarding the toddler sippy cup, you may remove the outer “cup” and rinse the outside while the inner cup is dish washed or you can remove the actual fabric insert and put the entire cup in the dishwasher.
